Rain Gutters Work
My name is Tony and I have been a Five Star customer for over 10 years. After having several attacks on my house by those angry little termites I got a visit from the owner Shelby. She made a recomendation and said ” your going to think I’m crazy but it would make a big difference with your termite problem If you would put rain gutters on your house.” Since I had the gutters installed I have not had any problems-Knock on the wood they didn’t get to.I also want to state that ALL the employees at Five Star have the same goal and that to satisfy the customer. THANK YOU FIVE STAR.
9+ Years of Great Service
We have been customers for the past nine years and we wanted to tell you how satisfied we have been with your service. Our technician, Steve, is outstanding. He is always punctual and confirms the appointment with a call the night before. lfthe weather is bad and he needs to cancel, he calls and schedules a new appointment at our convenience. One of the things that makes us the happiest is that with our animals, he has never failed to close the gates behind him, removing the worry of them getting out of the yard. The animals were our primary reason for using your company. We wanted an environmentally friendly service that would not harm our animals (dogs and cats).
The office staff has also been just as responsive when we have needed to re-schedule. They have been the perfect intermediary between us and Steve for any deviations in our schedule
We have recommended your service to our friends and would recommend your company without any reservations.
12+ Years of Termite Protection
This month marks our 12th year as 5 Star customers, and we wanted to thank you for the excellent service and protection for our home we have enjoyed year-after-year.
When we were first considering termite protection, we researched our options carefully. Once we found you, it was clear that 5 Star would satisfy the requirements of a chemically-sensitive person for effective as well as non-toxic treatment.
We know that 5 Star is a business founded on your original formula and delivery strategy, which is now patented. Not only is the superior quality of this product deserving of high accolades but also your outstanding customer service sets 5 Star apart.
We wish you continued success.
Grier and Jon Buck
5 Star Rating
Joey did his usual great job last Wednesday for us. He is always friendly, on time and helpful – I would have no hesitation to recommend your company to anyone = 5 star rating.
We have been your customers since 1994 when you treated this house before we bought this house.
Janet & John Horsman
No More Headaches!
I wanted to tell you how happy my husband and I are with your method of pest control.
The company that had treated our home prior to your services, told me that we would be rid of the termites. I told him I had chemical sensitivities and he told me I would NOT even smell their chemicals. Well, I suffered from headaches and sore throats for 2 months after they had treated our home. We had to get an indoor air purifier to remove the poisons and odors from our home. When he came back one year later, he told me we had termites again and needed to treat our home again! That is when I told him NO….
Then I heard about your method of treating homes and you said it was safe and effective. So, we decided to take your word on it. We had our home treated in January of 2001. Since that time we have NOT seen any type of creepy crawlers in our home, nor have we seen any evidence of termites! AND the best part for me is that I have NOT had any sore throats or headaches with your treatment either! A friend of mine asked me said, ‘You mean you haven’t had any crickets, roaches, spiders?’ And I told him NO…….
People need to know there is a better and safer way of treating their homes. Thank you for making our home a more pleasant place to live.
Deanna in Phoenix AZ
Baits, then switched!
I have been plagued with termites for about 15 years. For the last 7 years, I have employed the services of a “Baiting System”. This proved ineffective. The termite activity got worse, and the destruction to my house is painfully obvious. I have been very disappointed with the lack of results from the Baiting System.
My salvation from these menacing, destructive insects was 5 Star Termite & Pest Control. They treated every wall in my house (to block all entrances) and the results have been 100% satisfactory. Thank you, 5 Star!
Kudos to our Technicians
Now that my stressful termite invasion has successfully been handled, I would like to let you know what courteous and professional employees you have representing you!
Everyone I spoke to in your office over the phone was efficient and very customer-focused. The two-gentlemen termite “SWAT Team” had a very careful way about them — like they actually were in a person’s private home — very courteous.
I have already spoken kindly about your services to others and I hope they will call you if the needs arise!
Treated my Home with Respect
I wanted to take the time to let you know how well Bill and Dan represented 5 Star Termite. My appointment was for 1 pm and they called to ask if they could come earlier at 11:30, they were running ahead of schedule. Well that worked out fine for me.
When they arrived, I explained that the fridge needed to be pulled out and they said it was no problem. I appreciated that they gave me time to vacuum behind it before sliding it back in place. They were conscientious about thoroughly treating all areas. They had to find alternate paths in a couple of places because of adobe and metal barriers, and also treated the doorway. They explained everything that was done and they made every effort to be neat. They were done in 45 minutes!
They were professional and accommodating and they treated my home with respect. I’m very pleased. Now let’s hope the little buggers don’t come back!
Lois O Nelson
I recently contracted with your company for a full treatment for termites upon finding an infestation in my garage. On 05/16/01 your company sent out a couple of young men to do the job at my residence. One of the young men introduced himself as Jason, and unfortunately I didn’t catch the name of the other worker accompanying Jason. I found both of the workers very personable. They went right to work and continued working without interruption until the job was completed. They both appeared to take the job seriously and worked industriously, without breaks. When they began drilling holes in my residence to apply the chemical I was filled with apprehension that there would be cosmetic damage to the stucco of my residence. This apprehension would only prove to be unfounded, because Jason did a marvelous job of mixing paint with a patch to plug the holes drilled after treatment. The job was truly excellent. I had to look carefully to find any of the patches.
More importantly, upon completion of the job Jason gave me the benefit of his expertise, explaining about the chemicals used and what I should expect in the immediate and distant future regarding the treatment and infestation. Needless to say, Jason and his partner represented your company very well. I am writing this letter as a follow-up to a telephone conversation I had with your company today. I would very much appreciate it if you would relate my sentiments to the two workers who did the job at my residence. They are both very professional, hard working, and a credit to your company.
Mr. G. Edward Kennedy
Two Success Stories
Barbara Vandyke is a 78-year-old Tucsonan who has battled termites and a large national termite company for 8 years. Unsatisfied with the job, she contacted the Arizona Structural Pest Control Commission and the Better Business Bureau but got nowhere. In frustration, Barbara finally contacted a lawyer concerning a law suit against the company. The lawyer told her to call Five Star.
Due to the intense infestation, we treated every wall in the house and immediately had the problem under control. Barbara now has the peace of mind that comes with a home free of termites and other destructive pests
Rick Rose, a local film director and owner of Film Creations Unlimited, has been producing 5 Star\’s television commercials for many years. After hearing our customers speak so highly of our method of treatment, Rick had his home treated by us too, and now enjoys a pest free environment in his home.
Beetle Free palpas in Rocky Point
Thank you so much for getting rid of our powder post beetle dilemma! I can’t say enough great things about your perseverance on eliminating the beetles.
The palapas we have are what makes the home so wonderful and your creative solutions and your love for the job were what made the beetles go away. Our job was unique in that it was in our home in Rocky Point, Mexico. We couldn’t find people down here that had the correct equipment and knew how to correctly attack the problem.
Thank you so much for coming down on more than one occasion to fix it. Next time I have a pest control problem in Mexico?. I know who I’m going to call.
Vacation Home Getaways
Going the Extra Mile…
On behalf of the Board of Directors at Village Green HOA, I would like to extend a note of appreciation for your services. The gentlemen who come out and service our Association are extremely friendly and always work diligently with professionalism and expertise to solve any pest problems that we may have. They are always willing to go the extra mile to make sure all of our needs are met.
We look forward to working with your company through any and all of our pest concerns in the future.
In closing, on behalf of the Board of directors…thank you!
For the Association,
Missey Patton, ICM
Village Green Homeowners Association
I just wanted to tell you how impressed I was with your company!
I contacted several companies for bids and yours was by far the most knowledgeable and professional. Dina the receptionist was extremely helpful and knowledgeable about your products and the company.
Tom came out and assessed the situation, was early to the appointment and explained everything in detail.
Then Walter and Mike came to treat yesterday and they couldn’t have been nicer! They explained more things to me about termites and what to look for. They made no mess, sealed and painted the drill holes and were extremely professional also.
It was a joy to work with your company and I am so happy that I selected you!
All the best,
Rev. Kathryn Williams
We have used 5-Star Termite and Pest Control since August, 2005, to control our termite problem at our SaddleBrooke home, and are very satisfied with their service. I did considerable research on the internet on the various methods of termite control, and came to the conclusion that the method used by 5 Star (patented process ETT444) was the most cost effective and efficient method of controlling subterranean termites. 5 Star treated the house by drilling small holes through the exterior walls about every foot and 12 inches above the ground (and through one wall from the inside, when a decorative structure at that level prevented them from drilling from the outside) and pumped a chemical foam substance completely around the interior of the walls of the house, creating a chemical barrier that repels and eventually kills the termites who get far enough to contact the barrier. They also filled all drill holes and painted over with matching paint, which I provided. They provided a Termite Protection Proposal, stating the price for the initial treatment, their statement of guarantee, and an estimate of the cost for an annual renewal of the protection agreement for an additional 9 years, which includes an annual inspection and return visits at no additional charge in the event termites return to an area of infestation.
I highly recommend them for treatment of your termite problem.
Thank you also for helping to keep the termites out of our house. Your process and employees do a great job, and all we have seen since your 2005 treatment is an occasional presence of exploratory termite tubes.
Wright Flight Program
I would like to take a few minutes to thank you for your generous donation to the February 12th 2011 flight for Mesquite Elementary School. As a Mother of one of the participants, I wanted you to know that your contribution did not go un-noticed.My son Cameron was one of the 28 kids who earned a spot to fly. It was a morning filled with excitement for Cameron. We have some great pictures of his day. Cameron let me know that this experience “was the most amazing day of his life”! Mind you his life of 11 years.I wanted to let you know that Cameron wasn’t even guaranteed to fly at the completion of the Wright Flight program, due to the amount of kids who signed up. Cameron and I discussed the benefits of Wright Flight and he made the decision to complete the academic portion of the program knowing full well he might not get to fly. Two weeks before the final exam. Cameron received the news that in fact, if he passed the final exam with 85% or above he would get to fly!Cameron went up solo with retired Navy pilot Cpt. Steve Wilson. Cpt. Wilson taught Cameron about the safety procedures pre and post flight and many other aspects during their flight. Cameron got to take control of the aircraft and bank right! I will let you know that Cameron had never flown in his life until this day! I know this experience will never be forgotten by Cameron. Cameron was able to set goals and achieve them through this program. I know he will be able to use the tools he learned in everyday life growing up. Cameron has learned with hard work anything is possible and you will be rewarded!
Shelby, again thank you so much for what you do for this program and our community!
Michele L. Skyrm
“A loving Mother”
April 18, 2013
To Whom it May Concern:
We have been working with 5-Star Termite & Pest Control for over 10 years on three properties, and our experience has be EXCELLENT in all cases.
Response to Nasty Comments
I understand that an angry individual has written some nasty comments about Five Star Termite & Pest Control. It’s unfortunate that some customers would rather malign people than resolve problems. I can’t imagine that Shelby Hawkins and her company would not take every reasonable step to satisfy a client.
I’ve known Shelby for years and became a full-house termite treatment customer of hers with a home I bought last year. The work was done professionally and on time, the price happened to be the best of the three companies I was in touch with and the type of treatment (foamed chemicals inside the walls instead of in contact with the dirt or the elements) I believe is the best on the market. The technicians told me that it would take eight weeks (I think)for the chemical to accomplish its work but that if there was any possibility that I thought there should be a “touch up” visit, to let them know. I did and they were out promptly. There have been no signs of termites since.
I’ve recommended Five Star to a number of folks and just did so again today (to someone who is also hearing good things about them from another customer). Having been in business for many years, I know there are some folks you just can’t please but that’s more a reflection on them than on the business.
Former owner of Barney’s Auto Parts
Kudos to Steve for Going Above and Beyond the Call of Duty
Shelby, I just wanted to take a minute to say that Steve deserves a big “THANK YOU” from not only myself, but the Tucson Fire Department. Today there was a large brush fire on 32nd Street east of Harrison Rd. I, being on an ambulance, and my partner arrived on the scene after seeing the smoke from miles away and found a large brush fire that was endangering a structure. As we were awaiting the arrival of our fire engines, Steve arrived and took the initiative to grab a hose from the front yard, climb on a wall and put water on the fire. His actions today prevented the fire from spreading to a large wood shed which was next to the house. If the fire had reached the shed, it would have spread to the house and the loss the owner would have sustained would have been great. All this was done before he came to work today! What a courageous way to start the day! His actions not only today, but in his service at my private residence, truly are an example of outstanding customer service not only to his customers at Five Star, but to his community. I can’t say thank you enough. And on another note, this is just another example why my family will never go to anyone else other than Five Star for our pest control needs. Thank you Shelby, for instilling this kind of excellence in your employees!
Paramedic/Firefighter Tucson Fire Department
Thank You for the Thorough Job
I want to sincerely thank you for the thorough job you did in taking care of our problem this morning. As an owner—you are superb, and I do appreciate you efforts and professionalism.
He Deserves a Medal!
In case no one has before…….let me also remind you that should consider yourselves VERY fortunate to have an employee such as Joey. Rarely have I met anyone in the service industry or anywhere for that matter as mannerly, conscientious, and professional as him. He deserves a medal.
– Joe Elias